Why are Customers Moving Away From 3PL Central?

A warehouse management company 3PL Central got into the industry with the zeal to confine all the set rules of the business and reach it to the next level of customer satisfaction. But with time and its entry in South East Asia, the system broke down the promises it made to fulfill the demands in the market.

Renowned brands, distributors, Service Providers, and Big Retailers expected a revolution in the customer delivery portals for every service from the beginning to conclusion. The companies were looking forward to a multi-level service provider who can integrate everything from Business to Business point of view. Businesses already have a lot to worry about, and various software are there to reduce their workload. But 3PL Central doesn’t fulfill the needs that tend to remove their workflow simpler.

There are numerous layers of functionalities in 3PL Central which makes the user’s experience distressing. The cloud-based system doesn’t generate the required workflow which again is a hindrance in a fast-paced, competitive business environment.

The use of this warehouse management software is yet again tricky in South-East Asian market because of the language barrier. Hence, the eCommerce operations in South-East Asia is currently in need of products to streamline their efficiency. There are multiple other reasons as to why this alteration is happening.

The adaptation of other competitive software in the South-Eastern market

  1. They do not have integrations with South-East Asian marketplaces and sales channels

South-East Asia is the new hub for eCommerce giants. It is a world known fact that the increase in internet, smartphones and other portable devices, eCommerce business is at a boom. The world is looking forward to penetrating in this market because of the availability of a large number of millennials.

There are several sales channels and marketplaces in the South-East Asian countries. The integration of every sales channel makes it easier for all the businesses to manage efficiently and perform well in the market. This is one of the most key requirements for any cloud-based warehouse management software.

  1. They do not offer support in any of the local South-East Asian languages

The primary agenda of the inception of any software that is launched in this market is language. There are multiple countries in South-East Asia, and thus they speak in many languages. The local language makes their daily task more manageable. Thai, Tagalog, Bahasa Indonesia, Malay, Mandarin/Cantonese are some of the primary languages in which the local businesses like to speak and trade.

The accessibility should not be an obstacle for any business. And software that lacks the proper conversion and translation of language makes it difficult for the users to tackle.

  1. Their product does not support any further agile customization

Many customizations are required in a day to day work. Software needs to be agile in all the manners to support the functionality of any business. The absence of which can affect business crucially.

Lack of any such feature is also one of the reasons why companies are switching to different service providers that are more competent and flexible.

  1. They do not offer 24*7 local support

Client servicing has become an integral part of any business for the last two decades. It not only resolves the untimely individual queries but also supports the corporate sales and business development teams. So, it is essential to provide 24*7 local support.

Like many software, the 3PL software is technical and highly jargonized. Many features are discovered gradually with time. For that, support is required quite often for any kind of resolution for a problem that obstructs the work. This enables businesses to resolve any query anytime. But, since there is a lack of support, companies lose their interest while operating, hence due to a poorly organized local support system they quit.

  1. They do not have any integrations with local last-mile carriers in the region

Many companies are benefiting from 3PL central software. But there are also many carriers in the South-East Asian region. Software should be ever ready to mingle with all the other complementing products. This synchronization helps in a very efficient workflow.

But, the 3PL Central software has issues integrating with them due to which yet again the design of the work gets hampered.

What factors to look for in a warehouse management software

Majorly, companies should look forward to the below-mentioned points before opting an ideal Warehouse Management System (WMS).

  1. An ideal WMS should be able to handle both B2B and B2C orders. Centralization makes the work much more accessible.
  2. WMS should be able to connect the warehouse with multichannel sales operations directly.
  3. Since the world has moved on to mobile devices, the Ideal WMS should have real-time tracking that can be accessed via mobile apps. It is handy, easy and time-saving.
  4. A flawless WMS should connect with all sorts of 3rd party systems. It again saves a lot of hassle and easily manageable.

Apart from the points mentioned above, you should also consider a few other details. The determining factors in the decision to implement a WMS should be related to the need to do something to improve the service to the customers of the company. Your warehouse has a high volume of operation; hence, it surely requires a new way of management, new methods, procedures, rules and controls. Real-time management is another essential function. If you cannot work in real time, the use of WMS would make no sense. A right WMS should help you implement these points.

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